AI Support Assistant
A first-line AI support assistant — a live scripted chat that recognizes what a customer needs, resolves the simple cases itself, and hands off complex ones to a human agent, plus the admin view a business would use to monitor it.
View Interactive Demo →The Problem
Businesses adding an AI assistant to their support flow often can't see it in action before committing to one — a static description of "AI-powered support" doesn't show whether it actually resolves the easy cases, whether it escalates gracefully instead of stonewalling a frustrated customer, or what visibility the business itself would have into how it's performing.
What We Built
Most support inboxes drown in the same handful of questions — where's my order, I want a refund, something's broken — and an AI assistant's whole value is answering those instantly while knowing exactly when to step aside for a human. This demo simulates that convincingly: pick a scenario or type your own question, and the assistant matches it against real support topics, gathers what it needs with a follow-up question, and either resolves it on the spot or visibly connects you to a human agent when the issue genuinely needs one — refunds and technical escalations always do, order tracking and returns don't. Every conversation, including the one you just had, lands in an admin view showing resolution rate and topic breakdown, the way a business would actually monitor an assistant like this.
Key Features
- A live chat that matches free-typed questions against real support topics — order tracking, refunds, technical issues, returns, billing — with a graceful human-handoff fallback for anything it doesn't recognize
- A natural typing delay before every reply so the conversation feels like it's actually thinking, not instantly dumping canned text
- Deliberate scenario design — refunds and technical issues always escalate to a human agent, order tracking and returns resolve on the spot, mirroring what a business would actually want automated versus escalated
- An admin conversations view with every past interaction, filterable by resolved-by-AI versus handed-to-human, each with a full readable transcript
- The live chat you just had gets logged into that same admin view in real time — proving the loop between the customer-facing widget and the business's own monitoring actually closes
- An overview of resolution rate, conversations handled, and which topics customers ask about most
Tech Stack
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