Terms of Service

By accessing or using the Krendix website, chatbot, client portal, or any other Krendix service, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

Krendix provides custom software development, web application development, AI-powered solutions, and business process automation, as described on our Services page. The specific scope of any engagement is defined in the proposal agreed between Krendix and the client.

Engaging Krendix typically follows this process: you start a conversation with our intake chatbot about your project, which builds a project brief from the details you provide; a product manager reviews that brief with you directly; Krendix prepares a proposal outlining scope, cost, and timeline; and once you accept the proposal and make the agreed initial payment, your project is activated and tracked through your own client portal.

Projects are billed under a part-payment model: an initial deposit, one or more milestone payments during the project, and a final payment on completion, as set out in your proposal. All amounts are billed in Nigerian Naira (₦); where a US Dollar figure is shown for reference (at an approximate rate such as ₦1,250 = $1), it is indicative only and not the billed amount. Payments are coordinated directly with your project manager — if Krendix begins processing payments through a third-party payment processor, this section will be updated to reflect that.

Your initial deposit is refundable if work on your project has not yet started. Once work has begun, the deposit becomes non-refundable. Refund requests for any other amount are considered on a case-by-case basis and must be submitted in writing to hello@krendix.com.

As a client, you agree to provide accurate and complete information about your project, respond to requests for feedback and approvals in a timely manner, and make payments according to the terms agreed in your proposal. Delays in feedback, approvals, or payment may affect your project's timeline.

Ownership of the final delivered work transfers to you upon full payment of all amounts due under your proposal. Krendix retains the right to showcase completed work — including screenshots, descriptions, and case studies — in its portfolio and marketing materials, unless otherwise agreed in writing.

You may not use the Krendix chatbot, client portal, or any other Krendix system for any illegal activity, to harass or abuse any person, to send spam or unsolicited communications, or to attempt to gain unauthorized access to or otherwise compromise the security of any Krendix system.

Krendix provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, Krendix will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim arising from a project is limited to the total amount paid by you for that project.

Krendix may update these Terms of Service from time to time. Changes take effect once posted on this page, with the "Last Updated" date revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Questions about these Terms of Service can be sent to hello@krendix.com or +234 901 489 1482. Krendix is based in Benue, Nigeria.